Sunny Jay

Review of EMBASSY SUITES DENVER INTERNAT...

Stay away!

Stay away!

I should have read the reviews before booking this final day of my first time Colorado vacation. 1. Rooms were nice and good airport view and sunrise.
2. Breakfast was decent.
3. Fitness room is nice along with the pool.
4. Proximity to airport is a big plus.
5. The front desk was rude and short. All the three reps I dealt with were rude. (So it wasn't that one was having a bad day).
6. Finally and most disgustingly: I told them that this stay was prepaid and the rep just IGNORED that fact while being rude of course and charged me for the total stay. When I went back and checked my credit card account I saw this discrepancy. When I brought it their attention rudeness only increased. I almost wanted to go to another hotel but had a 2 y/o toddler with me so I stayed. When I went back and read the reviews I was shocked. At least one more time this same thing had happened about the stay being prepaid and the hotel still putting a total new charge. By the way this isn't the incidental one which is put as a hold charge. They did admit to this error but remained rude. They wanted to calm me with 10,000 Hilton honor points but I only asked them to not be rude and short. The rudeness is right from the front desk all the way up to the general manager I talked to. Names won't be included. Also, I was civil all through out.

I will think twice before going to any embassy suites going forward.