Maria welsh Review of Veterinary Emergency and Refer...
This place only cares about money and getting paid...
This place only cares about money and getting paid or they won't bother to touch your pet at all. My dog had gotten a hold of a chicken bone and we had rushed him to VERG the next day because he was continuously vomiting and not eating. They took my dog and told me I had to pay $330 for the X-Ray that needed to be done on his throat and chest. Dana and Polina tend to guilt-trip you and make you feel like a bad owner if you don't pay them. I ended paying the bill and was told that the bone was stuck at the end of his esophagus and beginning of the stomach. Polina and Dana kept stressing me that if the bone is left there without removal my dog will die. But did that matter? No, becaue Polina shoved bills in my face telling me I had to pay around 1,400 for the procedure. My dog is suffering in a cage and she was worried where I was going to get the money. My son had told them we were unable to pay and did she care? She ignored us and said you can get a loan. I then pulled Dana to the side and asked in a innocent matter if I needed to put my dog down since he was clearly suffering. Dana gave me a rude look and attitude and said "it's just a chicken bone, not cancer." As if it was no big deal. How would she know if my dog had cancer or not if they weren't treating my dog. We asked to take my dog back home and Polina made it her business to pass a comment that he will die and we were "refusing" medical care. How am I refusing medical care if I came to VERG in the first place. They gave us our dog back and after feeling like a hostage we ended up coming back and my son said he'll take a loan. Know what they did next? Discussed payment options when my dog was having issues breathing. They ended up taking him in and doing the procedure. We came back the next day and again was told to pay for medicine and when we refused the lady had told us she'll give us only the main medicine as a "courtesy" of VERG, when my dog needed the whole medicine package to heal. Again feeling hostage we paid. Before leaving the Dr had neglected to inform us valuable health information on our dog. They waited till we were about to leave. She said he had developed pneumonia, had a high fever and issues with the kidneys due to dehydration but they felt the need to give him a high dosage of sedation to "calm" him down. After taking our dog home, we started to noticed how depressed and lifeless he looked. He continued to isolate everyone, could barely walk and couldn't sit up properly. Now, we understand that coming out of a procedure you won't be jumpy but you won't be depressed either. I called VERG to see if this was normal behavior and the nurse said it was due to the high dosage of sedation. 2 hour later my dog went unresponsive and we called VERG and they instructed us that we should come in for them to perform CPR on him. We did that. We came and the Dr took my dog out of my daughters hand and told us to sign a paper for $300 to do CPR on our dog. When we refused they took us into the room and told us our dog passed and there was nothing they could. Our dog died in their hands and they cared about the money as their main priority. But as to what Dana said "It's just a chicken bone." Its cruel and usual what they did to my dog. He suffered in their care because they weren't going to touch him unless we paid.
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