Brandon Rice

Review of Cabana Club Rental Community

DO NOT MOVE HERE! This place was not built well. S...

DO NOT MOVE HERE! This place was not built well. Since moving in, we have had a lot of issues with the poor construction. For starters, we started noticing black soot all around our doors, toilets, appliances, cabinets, dishes etc... We reported it for over a month and nothing was done about it. It wasn t until I started getting sick and went to my doctor at Mayo Clinic, who told me it was mold like symptoms and I should have the community further investigate. After they finally came out, the Maintenance supervisor stated that it could have been from humidity from outside or the a/c unit. He recommended we have a mold expert come out and check. I agreed! After they tested for mold, the community tried to charge us for the inspection... Now, I work in the industry and that is something you just do not do! At my community, we would rather be safe than sorry. They then tried to blame us and say it was from candles which were barley lit as we were hardly ever home. They tried to then charge us for a duct cleaning... we still see the black soot today. The next issue is my roommates smoke detector started leaking, again the Maintenance tech came out and stated that because during construction, they I quote threw these places up and didn t cap off something from the outside, which was causing moisture to get into your unit... This not only led me to believe that this is probably what caused the black soot... He fixed the issue however there is still a hole in my roommates ceiling as he NEVER came back to fix it like he was supposed to. Not to mention we also get a horrible sewer smell throughout our apartment. We have to pour about a gallon of bleach down all of our drains just to get rid of it! The icing on the cake is tonight, my husband closet shelf fell COMPLETELY off the wall! There was barley anything sitting on the top shelf. So now, we get to spend our evening picking up all of his cloths to prepare for them to put the shelf up. Thankfully, nobody was standing in the closet when this fell. I m sure this was another throw together to try and get people in as quickly as possible. They then had the nerve to send us a renewal asking for over $1,500 for this junk! Not only is the office staff horrible (besides Dickie), the grass is NEVER cut, the property always looks dirty, and they allow run down janky vehicles to sit in the same up front parking spot for as long as it wants. We were glad to give our notice well before our 60 days was required. I can already tell we re going to have problems with these people when we move out just by seeing past residents reviews. Luckily for me, I work in this industry so I know what they re expecting... Needless to say, we re counting down the days until we can get out of this junky place. DO NOT MOVE HERE!

P.S. just to make my point even more valid, look at the unprofessional response I received from the community manager below. In no way was her team responsive everyone in that office but Dickie was an air head. Nobody knew what was going on including the manager. She was NEVER there. It took multiple phone calls and emails to get things situated! And let s be clear Danielle, it wasn t until my doctor at mayo requested the health department come out that you wanted to do something. I flat out told you, your maintenance supervisor and your regional that I would not pay for it as I had reported this issue for months and you and your team did nothing! Then you wanted to blame it on the resident! Also, above and beyond? Oh boy, I don t think you know the true meaning. If ignoring resident complaints, work orders, lazy staff, uncut landscaping, trees that had fallen and you guys tied it with a jankey rope since Matthew hit over a year ago, then oh yes.. you re VERY accommodating! You re very passive aggressive and condescending! You don t deserve to be in management. With that attitude you should be running the drive thru window at the McDonald s across the street! But enough of my vent on this aweful community, other resident reviews are very similar.