Review of Chapitre, Hall du Livre

3 years ago

Very disapointed.

Very disapointed.
The Hall of the Book has decided to stop student benefits in a university town. At the cash desk after presenting my student card, I am told that I must create a loyalty card to benefit from the same advantages. Is. After paying I am surprised not to have had the said advantage and I am told that it takes a certain number of points to benefit from it. Very few traders to prevent AFTER payment. And inevitably no means of reimbursement! And no way to benefit from the advantage which does not even have one any more because one "gains" 1 or 2 after 200 of purchases!

In addition, I am also very disappointed with the advice which was not clear at all and where I was almost sent for a walk when I asked a question that seemed to me "simple" and that I asked in different forms. to be clear.

Finally, to have an answer to a simple hello you can always wait.

In any case, whether it is at the level of reception, advice or even the commercial fiber, the Hall du Livre has regressed to be blinded only by sales and profit to the detriment of its own customers.

Avoid if you want to be advisers.