K

Kent Hall

4 years ago

Just got here to Grand Caribbean #304 at 5:00. Our...

Just got here to Grand Caribbean #304 at 5:00. Our reservation starts today 7/20/2019 and goes thru next Sunday 7/28/2019. We were told when we picked up the Keyes that the housekeeping people may still be cleaning it when we got here. They haven t even been here yet. Toilet seat is broken, feces splattered on inside of toilet bowl, dirty dishes in the sink, mud/dirt everywhere in the floor, couch cushions liquid stained, cheese from pizza in the floor, 1 cushion missing from dining chair. We called Meyer and they told us to hang out at the beach, pool, or go to dinner. We have dinner reservations at 7:00 and we ve been traveling all day and need to shower before we go eat. We told Meyer this at 5:00 and they said they d make it a priority. It s 6:00 and housekeeping isn t here yet. We'll miss our dinner reservation because as filthy as this unit is it should take at least 2 hrs to clean and repair properly. Meyer needs to to the right thing and move us to another unit they manage that s available and CLEAN!! I gave 2 stars because the building and pool are nice.

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