Charles Sullivan

Review of Harvard Group dba Elite Wirele...

Avoid and go to the Arsenal Mall Wireless Zone or ...

Avoid and go to the Arsenal Mall Wireless Zone or Boylston store if you can.

I went in to replace my ailing Galaxy S3, and was referred to the in-store Samsung 'expert' named Tuanna. She was helpful in deciding between the S6 and Note4, but after that was pretty pushy about all the add-ons, accessories, and insurance. I had to tell her four times in a row that I was NOT interested in the $11.99/mo insurance, and she kept coming back with the standard VZW up-sell replies. She was also very subtle in pushing the accessories like a phone case, battery pack, screen protecor, etc. that I would be getting at a "discount" - when I got home and compared to prices on Amazon, I was still overpaying way too much (except for the Speck case, which did turn out to be a good discount).

Several days later I returned to the store to return all the accessories (minus the case) and to speak with someone about an issue I was having with the phone's location function. I was 'helped' by Michael, a fairly brusque individual who simply went through all the same motions to try and solve the issue that I had. Without solving anything, he blamed it on the phone and declared "This is why I hate Samsung." After searching online, it turned out to be an issue with the Android system itself, so not only did Michael misdiagnose the issue, offer no help, and blame it on the phone brand, he was ready to have me just swap out the phone for a new unit.

To their credit, I did get a new phone at a lower price than I initially thought, I got a decent case for less than market rate, and when I went to return all the added accessories I had no issue (save Michael's snide comment about returning and not using a screen protector). However, I was put off by the whole experience overall and would not recommend using this particular location if you need to head to a Verizon store.