sergio martinez

Review of The Hamister Group

I am a current tenant in their flagship Hilton Gar...

I am a current tenant in their flagship Hilton Garden Inn in Buffalo NY. I have been laid off due the COVID 19 and am a single father fighting for equal custody of my 2 beautiful children. Their management and VP of Sales has no sympathy or interest to assist me in ending my lease. They said it s a contract and we are sticking by it, even though they have removed all amenities I was promised due to the pandemic. Ironically their excuse to break their agreement was the same as mine, the pandemic, but they will not recognize my side only theirs as an excusable excuse. They should have more compassion during this time especially as their portfolio is made up of mostly nursing and assisted living homes which have been hit huge with COVID. I thought we were all In this together but apparently not Hamister, they are in this for themselves.