Latrece Erving

Review of Oak Brook Hills Hotel

We had a wheelchair accessible bathroom when we we...

We had a wheelchair accessible bathroom when we went to shower there was water everywhere! We spoke to someone about the water and needing more towels right away...an hour pass no one shows up I called the front desk she said someone would be sent up right away 30 minutes pass no one shows up...mind you we paid $170 to be at a event at the hotel plus paid for 3 rooms! Anyways I then go to the front desk the lady seemed so annoyed told me she would put another order in for my room and if I wanted towels right away that I could walk over to the pool and get some myself! By this time we are already an hour late everyone is all dressed up in the hotel headed to the event. And I still need to shower! When I get to my room there is a engineer there who says the layout of the shower is wrong and there is nothing he can do to stop the water from going all over the place! Then a house keeper comes with two towels and gets annoyed by the amount of water on the floor I told her what the engineer said she gets up the water...I tell her that my fiance has showered but I still need to shower what should I do! She is still annoyed and says she dont know and leaves! All the while my fiance is talking to the hotel manager and she also says she dont know what we can do! So I had to bathe by sink in our room that had wet carpet and we were 2 hrs late to our event. So overly annoyed with the lack of hospitality.