Dira Kabor

Review of Emerald Coast Utilities Author...

Since moving to Florida we have met the nicest peo...

Since moving to Florida we have met the nicest people. Unfortunately at Emerald coast utilities authority I've only spoken to the rudest of people. All 4 conversations I've had with this company with 4 separate representatives have been short rude and unhelpful. Ive called twice to ask for help setting up the auto pay online I was told the online link doesn't work and that I would have to be mailed something not a problem except for the reps obviously didn't want to talk to me. After calling again because my fault, my mistake, I set up my savings account and not my checking account for auto pay I was again met with someone else very rude and short. The conversation I just had was to verify that a payment I made with a vsa went through because we got a scary letter saying that power would be disconnected if we didn't make payment I was told it was pending call back tomorrow is there anything else I can help you with. Obviously I have to call back tomorrow but if there was anyone else that we could work with for this basic necessity I would definitely be choosing another company.