joelle rhayem

Review of Railey Realty and Deep Creek L...

We stayed at Cherry Creek. A 14 person cabin, doc...

We stayed at Cherry Creek. A 14 person cabin, dock, over 800 a night.
Upon arrival there was no way to get on wifi ( had been reset). Three different log ins and passwords in the home.. Once I got through the phone line IT was very prompt and actually personally showed up to help. If you don't have cell service, there is no way to reach out.

The reason for 2 stars is the upkeep and cleanliness of the property. I attempted to call Railey vacations to explain concerns and was told someone would return my call. It has been days since we checked out and I have heard nothing.

The bathrooms had mildew and missing tiles.
Light in entrance was hanging by a cord.
Toilet paper holder torn from wall
The coffee pot could not be used as had clearly never been cleaned.
Cobwebs on furniture and ceiling.
We had to clean the outdoor dryer lint trap for fear of a fire starting.
Toilet seat in master bath broke.
There was a poor smell outside the property and we worried septic may be backed out.

Lastly, for guests traveling so far ( during a pandemic) it would be nice to have basic toiletries ( soap, shampoo, conditioner etc).

Positives: ample cook wear and serving wear. Nice decor, nice dining area, ample sleeping space. Beds were clean.