I booked this tour through SVC Hawaii. The agent c...

I booked this tour through SVC Hawaii. The agent called them before and asked if they were flying. They said yes and that I should drive over. I was coming from Kona so that's about 1hr 45min drive. First off, the directions are poor. They tell you they are across from the terminal which is wrong. They are actually in the terminal area and you cannot see it unless you are in the terminal or someone tells you. They told me their parking lot was right across from them. Again wrong. It's a public parking lot. To make things easier for customers, who are majority tourists, just tell them to park in the public parking lot and walk across to Lobby A. Parking is also not validated. My tour was cancelled due to weather and I understand for safety reasons this had to be done. I told them I had an adventure cancelled the morning of and wanted to ensure they let the agency know it was not my fault so I could get a refund. Well I get back to the agency after driving another 2 hours and what do you know, they act as if they cannot find my reservation. They couldn't give a confirmation of the cancelation even after checking me in and assuring me this wouldn't happen. The manager Carlos gave me his card with supposedly his cell phone, but all i received was the main line's voicemail. After a lengthy discussion with the agency and dealing with a headache after having driven for 6 hours in one day while on VACATION, I gave up and will be disputing with my credit card company. save yourself the headache, it's not worth it.