The experience was absolutely amazing! Being that ...

The experience was absolutely amazing! Being that close to the falls took our breath away! The boat was large, very clean and safe. The process was well organized. We were a bit worried about the length of the line at first, but it moved very quickly. There is a cafe at the end with live music and snacks that we really enjoyed. I simply can t say enough about how wonderful the Hornblower staff were. They were professional and courteous and it was evident that they wanted their customers to have a wonderful time. There was an unforeseen issue with passes we had purchased and it meant that we would have to go back to the beginning of the process in order to ride. I was there with my 8 year old son and my mother who has a heart Condition, so in that heat it wasn t going to be a good situation and it was extremely stressful. Sophia took us aside right away, identified the issue and escorted me back up to help me resolve the issue and escorted me back down quickly using shortcuts etc. She even helped explain the bus system and how to easily get to our next destination. Sophia blew us away with this over and above attention and demonstrated that she really cared about Hornblowers customers. Given how busy it was we couldn t believe how helpful and attentive she was. It s a breathtaking one of a kind cruise with a lot of heart, and we can t recommend it enough!!