William Coble

Review of The Painting Company of Atlant...

I WILL NEVER USE THIS COMPANY AGAIN. I RECEIVED L...

I WILL NEVER USE THIS COMPANY AGAIN. I RECEIVED LITTLE MORE THAN A RENTAL-HOME-TURNOVER TYPE PAINT JOB. And I've owned rental properties, so I would know. This paint job was for my residence. They should call themselves 'The Marketing Company' rather than The Painting Company.

I hired them for an interior paint job in November or 2020. They had fancy brochures, levels of management involved -(that should have been my first warning sign). I signed with them after receiving several quotes because they represented that they would do a good job. The price for their services were $1500+ over 3 other average offers, but I justified the price to myself because they talked a lot about how they did superior prep work, and I had one wall along my back stairs that needed special attention due to furniture bumps, etc. These were NOT large defect/issues, but they only minimally addressed them. I even wrote up a document to point them towards places that I felt needed special attention. The paint job overall was average at best.

Specifically:
-They did not raise the sash on many windows before painting them. I had to find this myself. Then, they did not have any tools to help open the window. I'm 62 y.o. and disabled, but I had to open the windows for them. The bottoms of the sashes were left unpainted until I pointed this out to them.

-They did not cut in the crown molding. They painted the bottom of the crown molding the same color as the walls and asked for extra money to correct it. Walls are to be painted the color of the wall, and moulding is to be painted the color of the moulding. It is that simple but they do not follow that rule.

-Many imperfections on the wall paint job. I know they have a guarantee but I do not want them back in my home.

-If you call them up you will get a quote from their salesperson. Then they assigned a 'project manager' to the job. I asked to speak to the project manager well prior to the start date but he did not contact me until a few days before the team arrived on site. During what turned out to be a 6 day job he popped in probably 4 or 5 times. He was good and knowledgeable, but he just wasn't around enough. And he seemed more interested in finding reasons to overlook the lack of quality work of the team.

-The team arrived promptly, set up each day and did a reasonable clean-up each day. They cut corners and I later found out that they were allotted only 4 days for the job and were likely trying to hold the schedule even though the team was down by 1 person (of a 4 person crew) for 3 days.

-I have so much more to say, but I think you should get the picture. I would recommend being able to talk things through with the person who will actually paint your home - using a local painter - rather than going through a salesperson -> project manager -> crew leaders.

-Scheduling was a problem. I was trying to get the job done before Thanksgiving and contracted the job in early November. Knowing that I was considering using them, they calledme (on a Thursday or Friday, I think) and said some slots had opened up and 'if I signed up they could get me started the next week. A little while later I called back and put down the ~$1500 deposit. Then, after a few days they called me back and said my job could not be scheduled for another 2+ weeks.

I will take a big part of the responsibility for hiring this company,. I promptly paid them in full despite their lousy job. Up until the last day, when the team came back in and did a moderately acceptable job of addressing my many concerns, I was planning on suing them.