A wheel had broken off our Rowenta vacuum cleaner....

A wheel had broken off our Rowenta vacuum cleaner. A call to customer service was enough. It was a very friendly lady on the hotline. I passed the model number of the vacuum cleaner and the next day, a new wheel for the vacuum cleaner came by post. Here we were helped great, we did not even have to pay shipping costs, but we have 5 stars - thumbs up!