Jiaan Illidge

Review of Harvard Group dba Elite Wirele...

I bought $100 credit for my daughter's prepaid pho...

I bought $100 credit for my daughter's prepaid phone. They told me it was 10 cents/min, confirmed with another guy, was told the same thing. When we got home, we called the 1-888 number they gave us; was told it was 25 cents/min instead. so I asked to get refunded for the $100. The 1-888 told me since I purchased it in the store, i need to go there; otherwise I need to wait for 10 days for them to do an investigation. About 2 weeks later, i still have not received anything. So I called them, this time was told that they investigated it then decide NOT to refund me becasue I purchased it at the store! I realized how ridiculous verizone handled their pre-paid business; so I called the store. The store manager was nice enough; said he will refund me. After 30 min wait; he said he will call me back. Nothing. Another day later, I called back, the store manager said he is still investigating, will definitely call me back that day. 3 weeks later now, nothing!!! Anybody want pre-paid phone, go to AT&T or T-mobile, will cancel my verizon wireless as soon as I can.