I would actually rate this company a zero if I cou...

I would actually rate this company a zero if I could. They have taken advantage of the health crisis around the world right now as a way to cheat families of their money. I had purchased the insurance protection plan on my children's educational trip that is intended to cover a cancellation fee of 15% off what I have already paid on the trip after the upfront fee and insurance. I confirmed this by calling twice. Once I submitted the email to cancel I was told they would be keeping 50%. "Our leadership decided to mend our policies so that any fees associated with cancellation will not increase between February 28, 2020 and May 15, 2020. Under normal circumstances your retainment would have been of 75% of the trip cost plus non-refundable fees, as per our Terms and Conditions. Right now the retainment has been honored at 50%." Yet I've been told that there is a $2076.00 cancellation fee when my regular "15%" would only be "495.00." This company is contradictive and changes their story and policies to take advantage of people. If you wait it out for 30 days before your trip you get Zero back even with insurance if you cancel BEWARE!