Michael Arena

Review of Auberge du soleil

If I could leave zero stars, I would. The staff he...

If I could leave zero stars, I would. The staff here are abhorrent. I walked in and politely asked if I could move my reservation up from 1pm to 11:30am. The lady I spoke to said that would be ok and to give her a few minutes. They then immediately seated a walk in with no reservation before seating me. I walked back up and asked again, they assured me I would be seated shortly and invited me to have a drink at the bar while I wait. I ordered a drink and waited 30 minutes. I asked again and said I was previously told my reservation could be moved up and seated shortly and had been waiting 30 minutes since then. They responded they could no longer seat me until 1pm. I informed them that they said otherwise when I inquired earlier. They said sorry we lied but we aren t seating you early. I said cancel my reservation and they told me they would charged me a cancellation fee. I said I would dispute the fee on my credit card since I was told I could be seated and then the promise was redacted. This lady legitimately laughed out loud at me. She actually guffawed when I said I would dispute the charge. This is a Michelin starred restaurant and the staff both lied to me and laughed at me after I called them out. They are beyond unprofessional. They are reprehensible. Never waste your time coming here. They don t have respect or class. Michelin should seriously reconsider this place and return undercover to see just how rude they are when they re not informed a Michelin rating patron is being served.