I recently used their services for a shipment 📦, a...

I recently used their services for a shipment 📦, and while the delivery was on time, I was a bit disappointed with the lack of communication throughout the process. The website was easy to navigate, but I had hoped for more transparency on the status of my shipment. The customer service was polite, but not very proactive in keeping me updated. Overall, it was an average experience. I appreciated the timely delivery, but I believe there is room for improvement in terms of communication and customer engagement.