We have been Hoiio business user for about a year ...

We have been Hoiio business user for about a year now. There are a few things that I absolutely love and hate about the company and product.

Things that I love
1) Simple digital platform that just require some guidance to use
2) Meant for small company and really great for new company with minimum user requirement

Things that I hate
1) Bad customer service. Their live chat is responsive at the start and will get slower and slower in response
2) No phone line to dial even if you have anything urgent. Everything is communicated via live chat and email which can be extremely frustrating especially for business user
3) As your company scale up and require more features, you start to realize that they are the most EXPENSIVE solution as they charge for every single thing and are super complicated in their business solutions offering. Toku and 8x8 are way better but they are meant for companies that require 10 lines and above. Hoiio solutions are like 2x more expensive than the next comparison and way more complicated to understand
4) When we try to port away from Toku, they rejected our porting and state that the number belongs to Hoiio (SO USE THEM AT YOUR OWN RISK because you are going to lose your number ultimately). This is almost unheard of, even the bigger boys like Singtel, Starhub and M1 doesnt practice this. Who would want to use them if you can't port your number over? We are currently lodging a complain with IMDA over this unethical policy.

I believe Hoiio is a great product but the way they run the business make them seem like they are not customer centric and have alot of things that are super unfriendly. I don't know what their management are doing and tried to ask the customer service to get their management to talk to me but no emails came back. I would highly recommend anyone to explore other solutions than to go through this nightmare. One of the worse vendor that we've dealt with.