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Kevin Reiter

3 years ago

Had a terrible customer service experience with Ha...

Had a terrible customer service experience with Haan financial. After making all of my monthly payments on 2 leases over the course of 3+ years, there was a discrepancy on damages after lease return. After speaking with the settlement folks they agreed to email me images of damages in order for the settlement to be paid. Weeks and months passed and no email was received. After receiving letters from collection agencies months later I was finally sent the images I had previously requested, reviewed them, agreed and settled the balance. During this time my credit has been damaged due to their failure to send the agreed upon email in a timely manner. When speaking to Haan I was told that my conversation never took place, was politely called a liar and was told there was nothing they could or would do at this point. As I will never use or refer their services I would advise please stay away from this company at all costs. Not worth the headache.

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