I found this company on the Internet and ordered P...

I found this company on the Internet and ordered PFka. There was a misunderstanding when we ordered a low number of PFs and I was charged the full price for the minimum purchase. When I tried to agree on some sensible option, I received a very arrogant email where the owner or employee (hard to say) gave me his "personal" opinion in a very rude way. In the end, fortunately, I was still unable to send my order in time, so we canceled it. I didn't get any response to my last emails, let alone some excuse, just a heavy ignore :(