Ella May

Review of The Brook Pub

Absolutely shocked and disgusted at the customer s...

Absolutely shocked and disgusted at the customer service, I ordered a large amount of money s worth of drinks with a friend, as soon as we sat down we were told to leave as apparently a member of staff were uncomfortable with our presence. I have never met this member of staff before yet I wasn t allowed to complain to the manager? I managed to get the girls name: franki faygan and apparently she was uncomfortable with us being there even though we didn t speak a word. The manager told me she was under 18 so I m not even sure why she s working in a pub as she was handling alcohol passing us. She also made some comments whilst passing us and we didn t even look her way. It s a real shame as my family and friends have been loyal to this pub for years and we will not be returning. I am again shocked at the vile treatment.