While the facilities are clean, and our therapists...

While the facilities are clean, and our therapists were attentive and professional, I was very disappointed with our overall experience. Far from tranquil, the grand bath had children splashing about with goggles underwater as if it was a regular swimming pool but what was worse was the groups of grown men speaking at full volume. Although I respectfully reminded them there is a policy of maintaining a quiet environment, they continued their boisterous banter. There was no staff member present to enforce the posted policies
The other element that was woefully inadequate was the waiting area. Between services you are required to wait in a sitting area that is steps from the loud, busy front desk with ringing phones and clicking keyboards. It is very drafty as you are seated near the front and back entrances which is not where you want to be on a snowy winter day while sitting in a damp kimono. In no way imaginable is this an environment conducive to relaxation In summary, I regret fully the $1000 we spent here for four hours of services. Besides the building style, this is far from the experience of onsen in Japan and I would not recommend it to anyone.