Laura Desplans

Review of Ayza Wine and Chocolate Bar Mi...

The food is really good but they ruined our lunch ...

The food is really good but they ruined our lunch by not bringing the food for one of the people in the table until everyone else was done. It's alright to make mistakes and forget a dish, but this was egregiously bad service because we asked twice about our food coming: first to check that it'd all come out at the same time and then, when most of the food came, we asked again and they said it'd be 10 minutes, but then the one dish came but they skipped one entree. They again messed up by not checking on us until I flagged down someone. The place has ordering on the app, so it wasn't written down incorrectly, they just screwed up and then shoddy service coupled on top.
In return, they gave us 4 small chocolates---pretty small apology for really making an uncomfortable brunch. It's really close to our apartment and we'd been once before, but probably won't again