It took 20 minutes to just get drinks and over an ...

It took 20 minutes to just get drinks and over an hour to get our meals after our order was placed (which is crazy because we were there during off season and there were employees who were sitting at tables playing with their phones). I ordered the blue crab and shrimp combo and I had to ask for crab tools, a shell bucket and something hard to crack crab with the mallet...which was crazy because there was a stand holding brown paper our server could use to cover our table about 15 feet from our table. Not a good experience and we won't be going back in the future.