Kyle MacKenzie

Review of Troncalli Chrysler Jeep Dodge ...

I had an OK experience here. First what I bought.....

I had an OK experience here. First what I bought... a 2010 F150 that was traded in for a Dodge pickup a couple days earlier. I called and spoke with a salesman, Will, he was very professional. When I went to the dealership to look at the truck the next day, Will was off so I worked with Bobby. He was very helpful in test driving and preparing the deal for the truck. Once I got to the finance department, (I think the guys name was Derrick) he was extremely helpful, he spent a lot of time looking at a couple different banks and multiple financing options. He also spent A LOT of time discussing the extended warranty with me since I was so interested. Overall the experience was fine.

As for the bad point... I finished the deal around 3:00pm, they said I could wait an hour and drive the new truck home once it was detailed. I had to unload all my crap from the trade-in and bring the title so I said I would be back before closing to get the truck and drop off the title and trade in. I live more than an hour away, plenty of time for them to detail the truck before I get back. I returned about 6:00pm. I went in to financing to turn in the title and finish some other paperwork. A sales manager came in and advised me it would be an hour before the detailing was complete. I wont discuss what my choice words after that... all I'll say is that it didn't take them an hour to wrap it up. Oh and they said "sorry"... how nice.

All in all, my experience, as short as it was, was a good one. I'd just say that when I finally left the dealership I felt like once the paperwork was signed for the truck, I was no longer a priority customer. That left me perturbed.