Allen Thompson

Review of Split Rock H20 Water Park

First time I ve ever felt compelled to write a rev...

First time I ve ever felt compelled to write a review, much less a negative one. Overpriced based on comparable resorts in the area, outdated, and not kept up well. For example, two floors of room keys were deactivated so a security guard had to let everyone in. Got charged for using housekeeping - they knocked and asked if i wanted towels so i got a $5 charge. No water park admission with stay, although neighboring resorts we ve stayed at include the water park. There were no swimsuits or floats available for the kids for the pool (which was included with the stay). The staff was absolutely horrible with two notable exceptions. In theory there is express checkout but the front desk told us we couldn t use it because they would t know if we checked out (I wasn t quite sure what to make of that either). Hotel was completely booked and two individuals were scheduled for the desk on Sunday morning for checkout while an event was held there. Gift shop shelves were bare. Major potholes in the parking lot. Bottom line: this would be an ok place if the rates were comparable to the service, upkeep and amenities. But to be charged the same rate i can get for full service and catering about 15 minutes away for state of the art facilities, friendly staff, and a fun environment, I would recommend going to those places. This would be a good cheap alternative but it s not cheap. The overall feeling was they wanted your money and were annoyed you d expect anything for it.