Felicia Pozuelos

Review of S & S Property Management

HUGE HUGE HUGE PROBLEM!! No accountability when so...

HUGE HUGE HUGE PROBLEM!! No accountability when something happens. I have been a tenant for over a year and have had good communication until now. I am still renting a house until the end of this month. My husband and I went out of state for 8 days and when my husband returned there were items missing from our garage. We pull the cameras and find the landscaper contracted through the owner of the house or management company ( not sure who he s with) went in our garage and took whatever he wanted. We contact the owner because it was a Sunday and at first he says the landscaper has worked for him for a long time and does not sound like something he would do. Then we tell him about footage and he says oh! Maybe he thought you guys moved already..... WHY WOULD THAT MAKE A DIFFERENCE? Is my first thought. My next thought is we still have our keys and have given no indication that we left accept for our notice dated 12/31. Owner calls back to tell us he had actually given the guy permission to take items. So far between the owner and management company all we have been offered is a shotty apology and because the landscaper returned almost everything ( electronics still missing) they don t feel like we deserve any kind of credit. We have requested our rent back and they flat out refuse to give anything!!! THIS IS BAD BUSINESS. You broke into our house, stole our stuff and all you say is sorry.