This experience was not easy for me at all. All th...

This experience was not easy for me at all. All the money I had saved over the past year was kept on Payeer, and during that period, I was going through serious personal and financial difficulties. It became hard to meet basic family needs, and the situation created tension in my home. My wife was extremely upset, as the funds involved were not only mine, and the uncertainty placed a heavy strain on our relationship.

Throughout December, I waited patiently for any form of response or guidance, but there was none. There was no clear information on how users could recover their funds, which only increased the stress and confusion. It was not until a friend of mine, **Mr. Dominique**, informed me about ongoing discussions suggesting that Payeer had launched a new website, **payeerexchange.com**.

At first, I did not believe it. I honestly thought it was just another rumor. However, after carefully verifying the information and successfully withdrawing my funds from the new platform, I realized it was legitimate. The relief I felt at that moment is difficult to put into words.

What still concerns me is the lack of communication. I keep asking myself why Payeer did not clearly inform users about the existence of this new website, especially while advising withdrawals before **January 5**. Many users who were unaware of the new platform could have been left behind, and that is not a good experience for loyal customers.

While I am grateful that I was finally able to recover my funds, I strongly believe that better transparency and communication should have been provided. Informing users properly would have prevented a great deal of stress, hardship, and misunderstanding.