Perspective is everything. We, too, drove in from ...

Perspective is everything. We, too, drove in from out of town for the 5.18.19 briefing, but from what I saw, the folks at TRS were expending excellent customer service to accommodate all individuals. Granted. There are always individual differences, but not only was there sufficient time to cover the forms, but also for Q&A. Not everyone were faculty & not everyone was K-12 & not everyone was prepared as others. Options were explained. At the end of the briefing, a further opportunity was given to meet one-to-one with a TRS representative to go over documents in consultation before submitting. If we had any reservations/hesitations, we were afforded an opportunity to either make an appointment or just take our documents home and digest all that had been dished out. I personally, found the experience informative, professional, and courteous with respect to diversity. I did wish that there had been small breaks in the presentation... I did not want to leave even for a minute lest I miss out on some salient point.