Liwen Ho

Review of CareService Systems Asia

*Update after Caregiver's response*:

*Update after Caregiver's response*:

Caregiver Asia, please get your fact straight. I sent an email on Feb 1st to Eunice because I was surprised she didn't ask for a deposit, and asked again if we needed to put a deposit down, and she said there was no need. Only to pay in full one month before the service starts. As far as I knew, there were no indications that Aunty Christine wasn't confirmed. Accept the blame. I have to say this lack of ownership and accountability is shocking. It was your agency that didn't give me the correct information.

Original review: This agency makes me question if there really is any use of having an agency/service for confinement nannies! I confirmed a nanny via Caregiver Asia for April, and reached out to them late last week to ask them to inform the nanny we may have to induce labor a little earlier - would she be ok with that, and also wanted to ask for a list of herbs she would need.

The response: "Aunty Christine let me know that she is now engaged with other confirmed assignment n only available sept onwards. I regret to inform you our only confinement nanny currently has a case in march and I really couldn't reach out to Aunty Christine."

You can imagine how desperate and helpless I felt after this, not to mention angry. Not only did I have to find out that this "Aunty Christine" was a big flake, the agency couldn't even find me a replacement! They should at the very least make the nannies sign some sort of agreement and take a deposit from the client. What a horrible service!!