Chris Hall

Review of MyLoanCare

As everyone else has noted, this company and their...

As everyone else has noted, this company and their "customer service" is horrible.

I had to deal with them due to a $60,000 insurance claim on my mortgage which was transferred to them a week before the incident. My insurance company had to send three checks over $10,000 with their name co-signed. It takes weeks of painful calls, follow-ups, and broken promises from their staff to have checks returned with my name on them. My insurance loss was in March 2017 and almost entirely because of Loan Care, it has taken until now (November 2017) to finish all of the work due to delayed payments. I think the first escrow check took them over a month to process.

Their escrow system is to send an "investigator" out to inspect property and release the funds when the work is 50% complete and 100% complete. Mine came out when it was about 50% complete, and after insisting that I sign blank forms that clearly stated DO NOT SIGN UNTIL INSPECTION IS COMPLETE, turned in a report that my house was 100% complete. Great, I got all of MY money, but I'm positive that she never even went to my house. Why waste your time and money on this awful process that isn't being followed?

Every single customer service rep that I have dealt with was terrible. I swear that it is a prison call center or something. They are all rude, interrupt, argue, and do not bother to try to understand what you are saying or attempting to communicate. They have no idea what to do or say once you ask a question our of their script or narrative. Ask to be transferred and you get an employee just as bad. Ask to speak to their manager and you get someone even worse. It's unbelievable how terrible their CS reps are.

Oh, and the voice automated call system is truly from hell. Never dealt with one quite this bad. Somehow it's still better than talking to these people.

Last thing for Loancare - save your stupid "email us because we care" BS, I'm not emailing you because I've wasted enough time on your incompetency. TRAIN YOUR CUSTOMER SERVICE PEOPLE.