To Whom it May Concern:

To Whom it May Concern:

I bought a Range Rover Velar on January 6,2021. The service by Carlos Barrios (sales person) and Damir Gonzalez (New car manager) was great , and this is where the pleasantries ceased. Upon purchase I was given a temporary plate and was informed that the permanent one will arrived within 15 days. I had contact the sales persone since January 25th, via text with no response. Then I have been calling non-stop , I had talked to Sarah, Anthony, Alessandra without a definite response. Yesterday Sarah inform me that there was an issue and they would get back to me before the end of the day. Nobody called me. Today upon calling I have been given 6 phone numbers by Anthony and informed to call all of them we are very busy was the answer I received. Below please find a call log and text proof of all calls and text written to Wareen Henry. Finally I had to go physically to the dealer only to get greeted by an even ruder Manager named Jorge Pacheco . Instead of offering any explanation to the lack of response he focused on there are still 4 days to issue a plate. This is untrue because by the time the temporary plate is expired I can be stopped and ticketed by the police. This has been a very unpleasant experience from all ends. Upon selling a car they had no issues drafting the paperwork and processing the payment. Same personal should be employed into processing the registration and maybe there will be less troubles from their regular customers .

I am a Jaguar/Range Rover customer and I change cars every year. Sadly unless I won t be returning as a customer due to miss treatment and lack of efficacy on their part
Once again Carlos Barrios was great and issued me the plate. He should definitely be exonerated from this terrible experience.

Again, sadly, the way I have been treated, misguided and had to take time of my schedule to go in person to resolve an issue that should off never been exhausted have they done the paperwork in a proper manner is unacceptable. And is even less acceptable the way complaints from customer are handled while at the center.

Arturo F. Lopez