sarah heatley

Review of Worcestershire Acute NHS Trust

Had to go in as a 999 before Christmas with a disl...

Had to go in as a 999 before Christmas with a dislocated shoulder and have nothing but praise for 999 telephonist, paramedics and hospital staff. Consultant met me in the corridor and reset me soon after. Brilliant though painful experience. Re-dislocated 8 days later and the experience could not have been more different. Every aspect was awful, and apart from the medic I saw, and the paramedics, I really felt as though no-one actually cared at all . I witnessed the same lottery last year with repeated A&E visits with my partners parents. Sometimes the staff were very caring, and at other times not. The quality of care should be standardised, not a lottery. I trained at WRI as an RGN back in the 80s and no matter how rushed we were, patients were always treated as people - its quite basic really. So the 3 stars are for the medics, the paramedics in this area, and the receptionsits.