J

Jonathan Taylor

4 years ago

I have used APH dozens of times, but when I notice...

I have used APH dozens of times, but when I noticed that they'd put a deep 6 inch scratch on my Mercedes last week, because I didn't notice it until I had pulled out of the carpark into a filling station they refuse to accept responsibility.
They did not respond to phone of emails, I had to go back to the airport to get a direct line to a member of staff who would only stick to strict rules and would not consider any goodwill gesture for my years of service.
If they don't damage your car they're fine, but do check before you leave the premises as they do not bother to photograph the vehicles when they're returned to the airport as this presumably would lead to people being able to prove the damage.

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