Avi Suresh

Review of The Residency Towers

We've booked a 4D3N stay here. Last night, we came...

We've booked a 4D3N stay here. Last night, we came back to a room with a leak in the ceiling (from the a/c piping). They wanted to move us to a room which had a very strong cigarette smell, and they insisted that there were no more empty rooms. After making a fuss, they finally agreed to organise another room for us, and we shifted at 2am. It is now 10am, and there are continuous banging and renovation noises coming from the higher floor. We tried complaining about the noise to the reception, but they very casually informed us that it will continue until 6pm. If we had known that our stay was going to be ruined by constant knocking and drilling noises, we would've stayed clear of this hotel. Completely unacceptable from a highly rated hotel.