The WORST customer service ever. All I needed was ...

The WORST customer service ever. All I needed was one form from them so we could close on our house in another state. They refused to work with me. Wouldn't fax, scan, email, or send overnight. I even faxed them a hand-written note giving them permission to send this information to me, as they requested, but they still refused. They would only send it snail mail. But by the time the envelope got to me, THE FORM WASN'T EVEN IN THERE!! I had to call yet again to have them resend. Still never arrived. My husband was back in Texas for work and they wouldn't even let him pick it up. Now, out of urgency, I am forced to purchase a plane ticket, hop on an airplane, and fly halfway across the country to Austin just to pick up a piece of paper. None of this was necessary. If they would have just emailed me the form like I asked, all of this could have been avoided.