Charles Wyzanski

Review of Harvard Group dba Elite Wirele...

Upgraded my iPhone 5c to a 6s, taking advantage of...

Upgraded my iPhone 5c to a 6s, taking advantage of my eligibility for an upgrade and a promotion. Very impressed with BRADEN at the Washington Street store in Boston. Decided my wife should do the same, but close to home at the Harvard Square location. BIG MISTAKE!!! Assigned a lazy incompetent named FRANCO. He failed to credit the promotion till we insisted; he brought out the wrong phone and started the installation until we insisted he had made a mistake; and he spent an interminable time in the back room for reasons unknown. After an hour my wife and I despaired and foolishly agreed that my wife would come back the next day to transfer all the files. ANOTHER BIG MISTAKE!!! What was promised to take twenty minutes took an hour. When it came time to install my wife's thumbprint, FRANCO said my wife should have me do it at home and when my wife came home, she realized not all the files had been transferred and the phone did not work! I said no way were we going back to Franco or the rest of the indifferent staff in The Harvard Square location. So off we went to the big Boylston Street store where we were met by WILL who proved totally first rate and personable. He replaced what was a defective SIM card and he installed my wife's thumbprint. He patiently and expertly answered all our questions.

My conclusion: it's like calling tech services in India or the Philippines and realizing the bozo on the other end of the line knows nothing but to read a scripted protocol and understands nothing! Best to hang up and call again in the hope of speaking with someone else who just may know what he's talking about! When local avoid FRANCO and Harvard Square at all costs and go see either BRADEN on Washington Street or WIILL on Boylston!