Matilde Soligno

Review of Aeroporto G. Marconi di Bologn...

This very small airport got worse throughout the y...

This very small airport got worse throughout the years. Despite the new automated security checks that allow people to flow faster through security, every other service is grossly undersized compared to the airport capacity. Particularly outraging is the amount of seats available at gates, which is incredibly scarce: it is clear that the limited space was allocated to stores rather than seats, because the first provide profit to the airport. The lack of seats also forces travelers to wander around the duty free shops, inflating their gains. Long lines of people form at the side of gates, squished between shops. The bathrooms should definitely be cleaned more often, since the smell is intense. The overall experience especially if your flight was delayed, which was my case recently is close to a nightmare.
This saddens me, since Bologna is my hometown, but they can t keep trying to reap profits without investing in customer care.