Mister motero

Review of New York City Retirement Syste...

Phone service is awful. Clueless at best. Worse is...

Phone service is awful. Clueless at best. Worse is that they deal with pensioners and pretend it is not case. My mother, she has - what a surprise - hearing difficulty & after the eternal menu, if you dont respond on the double, they hang up and when they talk she can't hear. Then, they don't know diddly and HAVE to call back. Fine, but then they let it ring a couple of times and hang up. But to call back because the elderly are slow to answer "on the double"? FAT CHANCE - hasta la vista baby. You are welcome to try again (i can imagine the laughing) . "Superior service" as the long intro says? This seems more like Orwellian "doublespeak" - whereas superior actually means inferior. Weeks and even months to actually do something - uuuhhh the legal department is "looking " at it... "there is no reply yet". If this is "superior" service, what do they mean by standard service - 1930s Soviet Russia? Nycers is a appealing as self flagellation.