Matthew Barnas MD, DFAPA

Review of Valant

Buyer beware. We found the EMR to be lacking comp...

Buyer beware. We found the EMR to be lacking compared to more robust alternatives, and therefore decided to change to another product. The switch took a long time, as you might imagine, because you want to get it right, and the process obviously involves HIPAA-sensitive information. While we were approaching the finish line of the transition/switch (with active assistance from Valant's tech team, and Valant's business side also aware of the switch) - Valant unilaterally "renewed" our agreement for 12 months (instead of month-to-month since we were changing to a different EMR). We never agreed to this, nor were we notified. In reviewing this with Valant customer support, it turns out the "notification" of the 12 month renewal imposed upon us was sent to a different provider who has never even been part of our practice. (We have this in writing from Valant). So in summary: Valant unilaterally extended us for 12 months, when we were a few months away from closing out our account with them - and they sent the renewal notification to a random person who was not ever a part of our practice. Obviously we had no need or wish to renew for 12 months, since we were changing EMRs. Valant says "there is nothing they can do", and continue to charge us monthly. We are contesting their charges with the bank, filing a complaint with the better business bureau, and will proceed to court if necessary. It has been an unfortunate and unprofessional experience dealing with Valant, not to mention we were also dissatisfied with the product.