My wife and I first visited 10,000 waves a few yea...

My wife and I first visited 10,000 waves a few years ago and had an enjoyable experience. In February, just before the Covidpocalypse, I booked a return trip for the middle of August, coinciding with Indian Market. As they have had to close the spa, and the Market has been cancelled, we cancelled our reservation. At the time we made our reservation, their website stated that we should receive a full refund of our deposit. My reservation confirmation states the same. See my photos attached to this review. In acknowledging my cancellation, they sent an email stating that "Presently, all deposit refunds are being processed via gift certificates." The property has been unresponsive to subsequent emails and phone calls attempting to discuss the situation. They've since changed their cancellation policy on their website; I had to use web.archive.org to pull up the version that existed when I made my reservation. If they become willing to resolve this situation and honor our agreement, I will update this review.