I'm glad I've read these comments so now I know we...

I'm glad I've read these comments so now I know we aren't the only ones they have done this to. We've been going back and forth with for 4 months now. They say they didn't receive any of our faxes but they never reached out to us to let us know we needed to resend paper work. Every person we talk to has something different to tell us. Are they organized? Are they a legitimate company? Has anyone actually been paid out their retirement money? I guess we will soon find out after we RESEND paperwork. Then add another 45 days for "PROCESSING" I recommend anyone thinking about using this company DONT it will save you a headache.

Update...I spoke to a customer service rep named Annette and when I told her about these reviews and that we are going through the same thing her response was "What reviews? We are not a restaurant." Are you kidding me? These are the type of people they hire? Wow no wonder nothing gets done.

UPDATE JANUARY 21 2020

So it's almost been a YEAR and we still have not gotten this completed. I still get the same responses from them. They have lost so many documents. I started mailing with confirmation and they still somehow misplaced it. What are these employees doing? I just want it done! Today!! Worst company.
UPDATE: They received our later last for on December 23 and was told they have up to 45 days to process the check. Today is January 30 and still nothing. I'm guessing they are going to take the full 45 days. These people do not do anything especially the person who was assigned to ours. This place is ridiculous. Teachers please research before investing into this company. It has been a year now since we mailed in our papers to start the process.
UPDATE February 6 2020
This company is a joke! New teachers please do research and ask for other options before investing your money into this company. Today has been 45 days since they started processing our paperwork. They say they have 45 days to have it done but they still have not done anything. It has also been a year now since we started mailing in our paperwork. I have never experienced such bad customer service as I do with TRS. This is absolutely ridiculous and unacceptable. Why do they still have a job?! Please do not use this company. I will also be filling a complaint with the better business bureau.