william serulla

Review of The Bitter End Coffeehouse

I have lost faith in this establishment. I have be...

I have lost faith in this establishment. I have been a patron on and off for the last few years at the bitter end. I don't know what has happened with the service in this place. The past few times ive been in there the baristas behind the counter has been beyond rude to me and I dont understand why, I always tip and i always come in with a smile. the past few times i went in not only have the baristas been rude but this last time i watched as the baristas purposely miss made my drink. I ordered a "Jake" with and extra espresso shot in it. I watch as this individual behind the counter only put in 1 espresso shot (should have been 2+1 extra) in a 16 oz cup and throw in extra on the other ingredients and then proceeded to charge me for the full price. I shouldn't have paid for it but I did. I'd advise the owner to either clean house or have all employees attend a mandatory costumer service class and until that happens i see no reason to return.