Derek Clarkson

Review of Carlton Audio Service

I've bought several systems from Carlton over the ...

I've bought several systems from Carlton over the years and have always enjoyed the experience. I've been to hi-end stored all over Melbourne and keep coming back. They always have the best range, no matter what budget or sound you like. UK, US, German, etc, what ever fits your musical tastes they will probably have it.

The store can look a bit daggy and cramped when you first walk in, but that's simply because these guys put their customer service and equipment first. There's never a problem going in, grabbing a coffee and sitting around plugging in and out different stuff until you find what you like. And the staff are always really knowledgable (and realistic) about audio. No up-selling or bullshitting here. Just originally people who genuinely love what they do.

Service wise, I have had cause to call them a couple of times. First when a CD player was DOA and the second time when an amp was intermittently humming. Both times they provided excellent support and the problem was addressed promptly.