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PT Krakatau Information technology is a company en...

PT Krakatau Information technology is a company engaged in the field of information technology, this company is a subsidiary of a state-owned company, PT Krakatau Steel. This company is a Data Processing Division (Electronic Data Processing / EDP) of PT Krakatau Steel (PTKS).
Who has a Vision: To be a leading and trusted Integrated Manufacturing System Solution Provider Company in Indonesia in 2018,
and Mission: Providing Integrated Manufacturing System Solutions to improve customer performance.

I worked for +/- 1 year as a Service Desk.
Service Desk has a very important role, including:

- As a Single Point of Contact (SPOC) between Customer and Service Users and Service Providers (IT),
- Restore services back to "Normal" and minimize the impact of incidents on business activities as quickly as possible, so that the quality and level of IT services can be maintained in accordance with the Service Level Agreement (SLA).
Service Desk is the key to increasing customer and service user perceptions of Service Providers (IT).
PT. Krakatau Information Technology has developed the Office Management Information System Application software, or e-Office, or Computer-based Office / Archive Administration.

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