For the process of disconnection in the Costa Rica...

For the process of disconnection in the Costa Rican cable, the owner of the contract has to go and there is a long line, I waited an hour and a half to enter, it is understood by the situation of the sanitary protocol for 50% of capacity, however, the laws Priority services are not respected, in front of me an elderly adult was sent to do the long line, bad customer service by chat and generally customer service is in decline.