Elisabeth Tate

Review of Center for Cognitive and Behav...

It's unfortunate that the first point of contact w...

It's unfortunate that the first point of contact with Center for Cognitive and Behavioral Therapy of Greater Columbus is not trained or empathetic regarding crisis intervention. When working with people who are reaching out for help, staff must/should consider what brought this individual calling to this point. It takes a lot to admit there is a problem- especially regarding mental health. The stigma of mental/chemical imbalance is so great that many folks don't often reach out. So, when finally, the problem is so severe- regardless if the individual is still managing to function at work or home- it's reached a point where help is needed and greatly desired. Reaching out for help should be recognized as the "cry for help" it is. It's about the individual calling and not about what may be happening at the Center for Cognitive and Behavioral Therapy or the administrative assistant. The caller is seeking help.
Phone tag to reach an initial point of contact, finally scheduling an appointment (weeks from when initial contact was made), cancelled appointment, snippy points of contacts when attempting to reschedule after being bumped around from admin to admin, requesting an appointment with ANYONE who can HELP, no empathy/patience with the caller, and no returned calls to set any appointment only exacerbates the caller- the person seeking help- more.
Anyone reading this: It shouldn't be this difficult to get help! You simply called/was referred to the wrong place. Don't be discouraged! You are taking steps to get better. There is help out there. Call your healthcare provider- ask your doctor to NOT recommend this place and ask for another recommendation. If you are reaching out on your own, google "behavior health" and there are other options for you. Don't give up.