I recently (the day before Thanksgiving) purchased...

I recently (the day before Thanksgiving) purchased my 2012 Camry from Sun Toyota with the help of Willy Patti and the Sun Toyota team. Willy took the time to show me every available car in my price range and patiently explained all of the features of each car. He answered all of my questions with the ease of someone who knows his product well. We had my 17 year old son Craig with us, and Willy did everything he could to make sure Craig was involved and that his questions were answered. Willy could teach a thing or two to his competitors about truly excellent customer service! Once we found the car I liked, Willy took us on a test drive and explained the many safety features of the vehicle (airbags, blindside motorist alert, backup camera, etc.), as well as how to work the many other features on the car. He spoke about the car with pride - not just as a salesman who wanted to close the deal. That impressed me. When we were ready to speak to the finance department, Willy made sure we were comfortable and checked on us frequently in between preparing the car for me. We worked with Chase Murray and another gentleman names John to get the car financed. Chase and the team did everything in their power to get us the best deal possible. Everyone was professional, yet friendly and conversational. At no time did I feel like I was being forced into the purchase - I was very comfortable with the whole experience. My son commented on how everyone worked together and got along like a family, and that is one of the many reasons I can guarantee that I will continue to be a Sun Toyota customer. When we were ready to go, Willy brought us out to the car and helped me to sync my phone to the bluetooth in the car so I wouldn't have to attempt that on my own. He set it up so that if I receive a text, an automatic reply goes out letting the person know that I am driving. That was extremely thoughtful - at that point, he had already earned his commission, but he continued to provide excellent customer service. I am truly grateful to Willy and Chase and everyone at Sun Toyota for making this car purchase a truly pleasurable experience. You hear so many horror stories about buying a car - I have a few of those from other dealerships as well, but I believe it is safe to say that Sun Toyota doesn't have any horror stories. Great work, team Sun! Keep it up!