After two years of abysmal service probably time t...

After two years of abysmal service probably time to let others know this is the worst organization I've ever encountered. The lack of transparency is unethical if not criminal. Can't get my balance, can't figure out where my money is, can't access any information on line. I'm on hold right now; the automated system said 30 minutes, but that was 1.5 hours ago. Yes, on hold for 90 minutes just so I can request a balance, which they won't tell me, but will supposedly mail to me. Of course I did this two months ago and still haven't gotten anything in the mail.